Step I - Select the desired product

Products are organized by categories that you can view as a catalog. Using a search or using categories on the site, you can find the desired product.

Step II - Add the product to the cart

When you find the product you want to order - therefore, you are on the product detail page, then select the quantity/size you want to buy, and then click the ADD TO CART button. You put this product into your shopping cart (same as in the classic store). Next, you can freely continue browsing the site and shopping by adding more products to the cart.

Step III - Your Shopping Cart

Once you have finished putting the product in the cart and want to order them, select the CART option. Clicking on the CART button in the upper right corner will open the contents of your cart (quick view of the cart), which shows all the products you put in it and their total value.
Then you have two options: a) by clicking on the EDIT button, you can correct the contents of your cart, or b) if you are satisfied with the content of your cart, you can continue the purchase process by clicking the CHECKOUT button.

By clicking the EDIT button, you will be redirected to the details page of your current cart. In addition to each product, there are tools for updating quantity, size, and deleting content from the cart. Here you can also specify how many pieces of a product you want to order by entering the desired number and by clicking the "Update amount" button; Then, if you have changed your mind about some of the products, you can remove the product from the cart by clicking on the "Remove item" button. Next, if you want to add another product from our offer to your shopping cart, the CONTINUE SHOPPING button will return you to the site in order to continue shopping.

The shopping cart is the start point in creating an order. When satisfied with the contents of your cart, continue with the buying process; clicking the REGISTRATION button will show you the REGISTRATION page or Step IV.

Promo codes
Promo codes are occasionally allocated to users of our site, and winners gain the opportunity to make a discount when forwarding orders, based on the obtained codes. More specifically, the total amount of orders is reduced by the amount of the promo code.
If you have a promo code, enter the same code into the PROMO CODE box, which is next to each item on the page with a detailed overview of your cart, and then click the APPLY button.

Step IV – Registration

Registration on our site is not obligatory for the purchase to be realized.

If you are already a registered user and want to make a quick purchase, just click on the CHECKOUT button, enter your e-mail and password, and clicking on "Log in" will immediately be redirected to Step V - Selecting the payment method.

If you are not registered, you can continue the purchasing process with the previous registration or without registration by filling all necessary information. In either case, you are responsible for the accuracy and completeness of the customer information or the place of delivery you entered. You also acknowledge that you are fully aware of and accept these Conditions of Use and Sale.

Once you have decided to register as a user, after entering the requested information, you need to enter and confirm your access code and your username is your e-mail address. The username and password are used exclusively for access to personalized content such as order information, purchasing status, and so on. Registered users are obliged to keep the password they need to use their own account and never disclose it to third parties, otherwise, they will be fully responsible for any damage incurred.

Once you have registered or entered the requested information in the event of a purchase without registration, you will be presented with a complete billing that will be charged and you will be further redirected to Step V - Selecting the payment method.

Step V - Selection and Payment Procedure

Serbianshop.com supports the following payment methods:
• Credit card, for orders from Serbia and abroad;
• Pay Pal for orders from abroad;
• Cash on delivery, for orders from Serbia, with a delivery location in Serbia.

Payment by credit card
If you own a Visa, MasterCard, or Maestro payment card approved by an online payment publisher bank, you can choose this payment method. Once you have selected the payment option via the card and confirm the order, you will be redirected to the Intesa Belgrade Bank. On Banca Intesa’s site, enter your payment card details and make a payment. If the successful transaction is returned to our site with the notice that the payment has been successfully completed. In case your payment fails, you will be returned to our payment information info page and you will be able to repay or choose another payment method. For security reasons, your payment card details are only visible to Intesa Belgrade as a card processor. The bank is safe and secure for this payment method.

Payment by Pay Pal
First of all, you need to be a member of the Pay Pal system. This option is only available for payments from abroad. After filling in your order (after entering your name, family name, address, etc.) and choosing a payment option via PayPal, you will be redirected to secure Pay Pal pages.

Cash on delivery
This option is only possible for orders of a certain value from Serbia with a delivery location in Serbia. Payment by COD implies paying the order while picking up the shipment.

Step VI - Order Acceptance Notice

After you have completed and confirmed your order, you will be notified of the receipt thereof. This notice contains a verification of the truthfulness of the customer information (name and address, e-mail, mailing address, etc.), which the contracting authority has previously entered through the ordering or registration process; specification of ordered items (item value) and delivery costs, which together make up the total price.

We reserve the right, in case of certain contradictions in the registered data or purchase order, before processing the same, further inspect certified data via e-mail or telephone, in order to achieve the efficient implementation of the delivery of ordered products.

If the Customer has not received such a certificate, it is necessary to check the validity of the e-mail address that is left as a contact. You can report a problem by sending a message to kontakt@serbianshop.com.

NOTE: If you do not make a payment to the order within 3 days from the date of its creation, the same will be canceled and deleted. After the expiration of a 3 day period, payment by this order is not possible, but you can make a new order and make a payment on it.